Please note that our policies change from time to time. Please read this page for our current policy.
ORDER PLACEMENT POLICY
Once your order is placed, it is sent to fulfillment and we are unable to process changes to your order. Once at fulfillment, we cannot accept cancellations, or make any changes, substitutions or alterations to your order. Please be sure when placing your order that you are sure you’d like to place an order. You may return your order for store credit once you receive it. For more information on orders & returns please click here.
We will process and ship non-sale/event orders within 1 to 12 business days of accepting your order. The process and delivery time for sale/event orders is approximately 5 to 12 business days. However, during high volume sales, discounts, and promotions, orders may take a few additional days. We will process and ship all collection launches and sale orders within 30 days unless stated otherwise*. We currently ship all retail orders via UPS ground, DHL, and USPS Priority. Multiple shipments may be required for some orders. We reserve the right to choose a shipping carrier. Free Shipping promotions cannot be applied to expedited or overnight services.
- Once an order is processed and shipped, please allow 2-8 business days for standard shipping and 1-3 business days for Priority to be delivered.
- For shipping outside of the US, please see our international orders policy below.
INCORRECT SHIPPING INFORMATION
If a package is returned to Kate Quinn due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Kate Quinn is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
LOST OR STOLEN PACKAGES
Kate Quinn is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kate Quinn will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Kate Quinn ships to most countries.
- Please be aware that Kate Quinn is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.
- All international orders are shipped via USPS or DHL. However, we have no control over how long your customs office holds onto your package. We are not responsible for packages beyond the port of entry.
- All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. If asked to do this, we will cancel your order. No refunds are issued for returns, but store credit will be issued.
- International orders can take longer to process and will be shipped within 30 days.
- International orders are exempt from price adjustments and free shipping promotions.