CONTACT US
CUSTOMER SERVICE
Our customer service team can be reached by email, Facebook messenger or by SMS Text. We do not offer phone support at this time. Our customer service team does not actively monitor Instagram messages, so please use one of our other channels to reach us.
Please only reach out using ONE of the methods below - multiple requests via multiple platforms will only delay our responses.
Email: hello@katequinn.com
Facebook Messenger: https://www.facebook.com/katequinnshop/
Text Message: 253-753-1683. PLEASE NOTE: this number does not accept calls or voicemail messages.
RESPONSE TIMES
Our business hours are Mondays to Fridays, 9am to 5pm, Pacific Time. Messages received after hours or on weekends will be responded to in the order they are received, during normal business hours. While we aim to respond as quickly as possible, some responses may take up to 24-48 hours, depending on volume. During promotions and drops, responses may face additional delays.
MAILING LIST
If you would like to receive updates about new collections, please join our mailing list by entering your email in the "SIGN UP AND SAVE" area at the bottom of this page. Once signed up, you will receive notifications when new collections are added to the website.
COLLABORATIONS
If you are interested in being apart of our social media collaborations please click here.
BUSINESS INQUIRIES
If you would like to reach our management team, please send an email to business@katequinnorganics.com. If your inquiry is of a marketing or solicitation nature, we may not respond.
WHOLESALE INQUIRIES
We do not have a wholesale program. We don't offer any wholesale discounts, nor do we have a separate wholesale section on the site. That said, anyone may order from our website, including retailers. If you are a retailer and wish to resell our products in your store, you are free to order product and pay prices as marked. All orders will be subject to local taxes, whether intended for resale or not.
- Returns: Shipments to retailers are considered final, returns will not be accepted unless merchandise is defective.
- Loyalty: Retailers do not qualify for our Loyalty Program and cannot accrue benefits points. We periodically review and remove accounts from our Loyalty Program if they appear to be associated with a business.
- We do reserve the right to refuse orders to accounts or customers that violate our policies, or for any reason.