shipping & returns

**SHIPPING UPDATE**

 We're working around the clock to get your orders out.  If you encounter a minor delay, please know it's on its way... no need to contact us.

Major Update April 17, 2020 Domestic USPS services are experiencing delays

USPS Priority Mail and First Class Package Services will likely see their two to three-day delivery windows extended to three or four day. Priority Mail Express and Priority Mail Local 1-Day deliveries are not impacted at this time, though.

 

Please note that our policies change from time to time. Please read this page for our current policy. 

 

Order Placement Policy

Once your order is placed, it is sent to fulfillment and we are unable to process changes to your order. Once at fulfillment, we cannot accept cancellations, or make any changes, substitutions or alterations to your order. Please be sure when placing your order that you are sure you’d like to place an order. You may return your order for store credit once you receive it.



Shipping Policy

All orders will be processed and shipped as soon as possible, within 3-5 business days. During collection launches and sales, more processing time is needed on top of the 3-5 days. If you need your order sooner, please pick an expedited shipping option at checkout. Most orders ship next business day. Currently, all retail orders are shipped via USPS Priority Mail, USPS First Class Mail and for larger orders, FedEx ground. Orders may ship in 1 or 2 shipments when Free Shipping is applied. We reserve the right to choose shipping carrier for any Free Shipping promotions. Free Shipping promotions cannot be applied to expedited or overnight services. Please note, during high volume sales, discounts and promotions, orders may take a few extra days to process.

* Please note: payments made via PayPal Check can add an additional 7-14 days of processing.

Once an order is processed and shipped, please allow up to 3 business days for First Class and Priority to be delivered. FedEx ground can take 2-5 business days to be delivered.

For shipping outside of the US, please see our international orders policy below.

 

Express Shipping

Orders place by 11:00. PST with paid express shipping, will ship via FedEx or USPS to arrive the next business day and includes insurance via USPS.  You must choose express shipping at checkout in order for us to correctly prioritize your order. Please note that Free Shipping discount promotions are not applicable. Kindly note Express in the comments section at checkout. If you place an order on Saturday or Sunday it will ship on Monday unless it falls on a holiday then it will ship out the next day. Orders placed after 11am on Thursday will ship Friday with a schedule arrival of the following Monday. Wholesale accounts are exempt from this service.

 

Expedited Shipping

Orders placed by 1:00 p.m. PST will process same day and ship via USPS Priority Mail. Transit time is 2-3 days and includes insurance via USPS.  Please note that free shipping discount promotions are not applicable.  If you place an order on Saturday or Sunday it will ship on Monday unless it falls on a holiday then it will ship out the next day. Wholesale accounts are exempt from this service.

 

Incorrect Shipping Information

If a package is returned to Kate Quinn due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Kate Quinn Organics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

 

Lost or Stolen Packages

Kate Quinn Organics is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kate Quinn Organics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

International Orders

Kate Quinn Organics ships to most countries.

Please be aware that Kate Quinn Organics is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.

All international orders are shipped via USPS and FedEx. However, we have no control over how long your customs office holds onto your package. We are not responsible for packages beyond the port of entry. 

All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. If asked to do this, we will cancel your order. No refunds are issued for returns, but store credit will be issued.

International orders can take 3-5 business days processing time before shipping.

International orders are exempt from price adjustments and free shipping promotions.

 

Price Adjustment Policy

We will gladly issue a one time price adjustment within 14 days of your purchase in the form of a store credit to your Kate Quinn Organics store account upon request.  Price adjustments are only authorized on request made within 14 days and we must have the same item (color, style, size) available on our site at the time the price adjustment is issued.  We do not offer price adjustments on items that were previously purchased and sold out or on request made after the 14 day time period. 

International orders are exempt from price adjustments.

 

30 Day Return Policy 

All returns must be authorized via our return center. Returns will not be authorized via phone and email. Please see below for Return Process.

All returns must be postmarked within 30 days of package receipt in order to qualify for store credit. All returned items must be in new, unused, and unwashed condition. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your packing list or receipt so that we may quickly process your return.

* When your items are received and verified to be in new condition, we will issue a store credit for the amount paid for the merchandise returned. Shipping fees will not be credited. If you send your package outside of the 30 day window, we reserve the right to reject your return.

* The following items are NOT ELIGIBLE TO BE RETURNED:

    • Items purchased at a price discounted at more than 50% off the original price through any promotion or combination of promotions, including but not limited to sales and coupons
    • Items purchased in $10 sale or Price Point sales are FINAL SALE.
    • Items sold in our sample set sales. 
    • Any free products that are given away as part of a promotion. Free products received during a promotion are not eligible for return.

In the event that you order an item and it comes defective, please login into your account and submit a return request. You may receive a replacement item or a store credit. No refunds will be given. Proof of damage/defect may be required to process request.

 

Return Process

To make a request for a return, please visit our return center and submit a return request for the item(s). Please do not send back any item(s) until your return request has been accepted. 

Please mail returns to:

Kate Quinn Organics

Attn: Returns

16531 13th Ave W. Suite A102 Lynnwood, Wa 98037   * Return Shipping: Customers are responsible for shipping costs for returning products.    * Store Credit Only: Products may be returned for store credit only. No refunds will be issued and we are not able to hold product for exchange. Shipping credits for multiple orders will be issued as store credit. No refunds will be issued.  

 

Combining Orders

If you place multiple orders on our website in a 4 hour period, the website will automatically combine your orders into one order. Orders that meet the following criteria will be automatically combined:

1. Orders from same person and same account

2. Shipping addresses are EXACTLY the same on each order

3. Orders are placed within 4 hours of each other.

In addition to combining orders, the system will also REFUND extra shipping charges. The shipping charged on the combined order will be the highest cost shipping paid on any of the combined orders. Shipping charges that are not used will be refunded to the original form of payment.

There is no minimum order value to qualify for combining orders.

Customer will be notified by email when their orders are combined, and will also receive order cancellation emails for the combined orders.

 

Store Pickup

Unfortunately, we have suspended store pickups due to orders not being picked up in a timely manner. We apologize to our customers who are effected by this. Please contact us if you need further assistance.