Please note that our policies change from time to time. Please read this page for our current policy.
Order Cancellation & Changes
Once your order is placed, it is sent immediately to our fulfillment center, and we are unable to make changes or cancellations to placed orders for any reason. You may return your order for store credit as soon as you receive it (in its original packaging).
30 Day Return Policy
- Items sold in our sample set sales or outlet. This includes grab bags and mystery quilts.
- Any free products that are given away as part of a promotion.
- Items that have been worn/used or washed.
Price Adjustments (does not apply to special sale events)
We will gladly issue a one-time price adjustment within 7 days of your purchase in the form of a store credit (gift card) upon request - this does not apply to price point sales, yard sales or moving/clear out sale events. Price adjustments are only authorized if we have the same item (same sku number which includes color, style fabric and size) available on our site/in stock at the time the price adjustment is requested. We will reference the date and time of your request against our inventory at that time. International orders are exempt from price adjustments.
Merged Orders (during drops only)
If you place 2 or more orders within 4 hours of a *drop*, we will combine your orders into one. Orders must meet the following criteria in order to be merged:
- Orders from the same email account
- Orders with the same Shipping address
- Orders placed within 4 hours of drop
In addition to merging orders, the system will REFUND the extra shipping charges. The shipping charged on the merged order will be the highest shipping cost paid on any single order. Shipping charges that are not used will be refunded to the original form of payment.
There is no minimum order value to qualify for combining orders. Customer will be notified by email when their orders are merged and will also receive order cancellation emails for the combined orders. International orders will also be merged.
We believe in a level playing field for product launches here at Kate Quinn. That’s why we don’t condone the use of automation or scripting methods intended to offer any shopper an unfair advantage.
The use of bots, or other computer aided purchasing programs (browser extensions, etc) are forbidden. If we see purchasing behavior that indicates the use of programmatic means to place orders, we reserve the right to cancel those orders for full refund.
While we use tools to try to reduce the number of automated purchases on the site, we cannot fully control or eliminate them. We use a combination of technology and order processing audits to try to remove as many instances that we can identify. However, due to the high volume of orders that we process and the changing nature of the tools used to automate purchasing, we cannot guarantee we’ll catch every instance.
No purchases may be initiated while our store is closed in preparation for an event. Customers who have started carts prior to shut down can finish their purchase and check out, but may not add any new items to their carts until the site opens for other customers. Orders placed during shut down may be canceled and refunded at our discretion