Please note that our policies change from time to time. Please read this page for our current policy.
Order Cancellation & Changes
Once your order is placed, it is sent immediately to our fulfillment center, and we are unable to make changes or cancellations to placed orders for any reason. You may return your order for store credit as soon as you receive it (in its original packaging).
30 Day Return Policy
Products may be returned for store credit only. No refunds will be issued, and we are not able to hold product for exchange.
All returns must be postmarked within 30 days of package receipt in order to qualify as a return. If you send your package outside of the 30-day window, we reserve the right to reject your return.
All returned items must be in new, unused, and unwashed condition. When your items are received and verified to be in new condition, we will issue a store credit for the amount paid for the merchandise returned (less the shipping label fee).
All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your packing list or receipt so that we may quickly process your return. Shipping fees will not be credited.
The following items are NOT ELIGIBLE FOR RETURN:
- Items sold in our sample set sales or outlet.
- Any free products that are given away as part of a promotion.
In the event that an item arrives defective, please note this issue in your return request that you submit in the returns processing system
. Proof of damage/defect (photos) may be required to process
All returns must be submitted to and authorized in our returns processing system. Returns will not be authorized via phone and email.
To make a request for a return and a pre-paid shipping label, please Click Here
to go to our returns processing system. Please do not send back any item(s) until your return request has been accepted in our system. When your request has been accepted, we will email you a prepaid shipping label to send your item back to Kate Quinn. When we receive your return, the cost of shipping ($5.99) will be deducted from your refund amount.
If you would prefer to use your own label and pay for shipping separately, please discard the prepaid shipping label and you will not be charged for it.
There is no charge for our label if you do not use it.
We will gladly issue a one-time price adjustment within 7 days of your purchase in the form of a store credit (gift card) upon request. Price adjustments are only authorized if we have the same item (color, style AND size) available on our site/in stock at the time the price adjustment is requested. International orders are exempt from price adjustments.
Merged Orders (during drops only)
If you place 2 or more orders within 4 hours of a *drop*, we will combine your orders into one. Orders must meet the following criteria in order to be merged:
- Orders from the same email account
- Orders with the same Shipping address
- Orders placed within 4 hours of drop
In addition to merging orders, the system will REFUND the extra shipping charges. The shipping charged on the merged order will be the highest shipping cost paid on any single order. Shipping charges that are not used will be refunded to the original form of payment.
There is no minimum order value to qualify for combining orders. Customer will be notified by email when their orders are merged and will also receive order cancellation emails for the combined orders. International orders will also be merged.
*drop* we define a drop as any launch of a collection, pop-up, promotion or event that has a predetermined launch time and that we shut down the site for immediately prior to launch.
More information about our order merging policies can be found here