Our customer service team can be reached by email, Facebook messenger or by SMS Text. We do not offer phone support at this time. Our customer service team does not actively monitor Instagram messages, so please use one of our other channels to reach us.
Please only reach out using ONE of the methods below - multiple requests via multiple platforms will only delay our responses.
Our business hours are Mondays to Fridays, 9am to 5pm, Pacific Time. Messages received after hours or on weekends will be responded to in the order they are received, during normal business hours. While we aim to respond as quickly as possible, some responses may take up to 24-48 hours, depending on volume. During promotions and drops, responses may face additional delays.
If you would like to receive updates about new collections, please join our mailing list by entering your email in the "SIGN UP AND SAVE" area at the bottom of this page. Once signed up, you will receive notifications when new collections are added to the website.
If you would like to reach our management team, please send an email to firstname.lastname@example.org. If your inquiry is of a marketing or solicitation nature, we may not respond.
- Returns: Shipments to retailers are considered final, returns will not be accepted unless merchandise is defective.
- Loyalty: Retailers do not qualify for our Loyalty Program and cannot accrue benefits points. We periodically review and remove accounts from our Loyalty Program if they appear to be associated with a business.
- We do reserve the right to refuse orders to accounts or customers that violate our policies, or for any reason.