Our customer service team can be reached by email, Facebook messenger, Order Messages or by Text. We do not offer phone support. Our customer service team does not actively monitor Instagram messages, so please use one of our other channels to reach us. Please only reach out using ONE of the methods below. Please choose one method of contact - multiple requests via multiple platforms will only delay our responses.
Response Times
Our business hours are Mondays to Fridays, 9am to 5pm, Pacific Time. Messages received after hours or on weekends will be responded to in the order they are received, during normal business hours. While we aim to respond as quickly as possible, some responses may take up to 24-48 hours, depending on volume. During promotions, responses may face additional delays.
Hours of Operation: Mondays to Fridays, 9am to 5pm, Pacific Time
Return Requests
All return requests must be made through your account. Please log into your account, find your order and click on the "Return Request" link for that order and submit a request for Return Authorization. For more detailed instructions, please visit our FAQ page.
Mailing List
If you would like to receive updates about new collections, please join our mailing list by entering your email in the "JOIN OUR MAILING LIST" area at the top or bottom of our website. Once signed up, you will receive notifications when our new collections are added to the website.
Business Inquiries
If you would like to reach our management team, please send an email to business@katequinnorganics.com. If your inquiry is of a marketing or solicitation nature, we may not respond. All customer service inquiries should be directed to hello@katequinnorganics.com or to the other methods listed at the top of this page.
Wholesale Inquiries
We do not have a wholesale program. We don't offer any wholesale discounts, nor do we have a separate wholesale section on the site. That said, anyone may order from our website, including retailers. If you are a retailer and wish to resell our products in your store, you are free to order product and pay prices as marked. All orders will be subject to local taxes, whether intended for resale or not.
- Shipments to retailers are considered final, returns will not be accepted unless merchandise is defective.
- Retailers do not qualify for our Loyalty Program, and cannot accrue benefits points. We periodically review and remove accounts from our Loyalty Program if they appear to be associated with a business.
- We do reserve the right to refuse orders to accounts or customers that violate our policies, or for any reason.
thanks!
the kate quinn organics team
