contact us

Have a question or concern about your order?
How to reach us
Our customer service team can be reached by email, Facebook messenger, Order Messages or by Text. We do not offer phone support. Our customer service team does not actively monitor Instagram messages, so please use one of our other channels to reach us. Please only reach out using ONE of the methods below. Please choose one method of contact - multiple requests via multiple platforms will only delay our responses.
    • Email: Please email us any questions to
    • Facebook Messenger:Our customer service team will respond to messages sent to us via our Facebook page:
    • Order Messages:You can also log into your account and send messages about your order from our store. Instructions for how to do that can be found on our FAQ page. If you have a Return Request, you must submit the request via Order Message so that we can process your return.
    • Text Message:If you prefer to communicate via text, you can reach us at 253-753-1683. Our customer service team will respond to your texts to this number. PLEASE NOTE: this number does not accept calls or voicemail messages.
Response Times

Our business hours are Mondays to Fridays, 9am to 5pm, Pacific Time. Messages received after hours or on weekends will be responded to in the order they are received, during normal business hours. While we aim to respond as quickly as possible, some responses may take up to 24-48 hours, depending on volume. During promotions, responses may face additional delays.

Hours of Operation: Mondays to Fridays, 9am to 5pm, Pacific Time
Return Requests

All return requests must be made through our returns processing system. Please log into your account, find your order, and click here to submit a request for Return Authorization. For more detailed instructions, please visit our Orders & Returns page.

Mailing List

If you would like to receive updates about new collections, please join our mailing list by entering your email in the "JOIN OUR MAILING LIST" area at the top or bottom of our website. Once signed up, you will receive notifications when our new collections are added to the website.

Business Inquiries

If you would like to reach our management team, please send an email to If your inquiry is of a marketing or solicitation nature, we may not respond. All customer service inquiries should be directed to or to the other methods listed at the top of this page.

Wholesale Inquiries
We do not have a wholesale program. We don't offer any wholesale discounts, nor do we have a separate wholesale section on the site. That said, anyone may order from our website, including retailers. If you are a retailer and wish to resell our products in your store, you are free to order product and pay prices as marked. All orders will be subject to local taxes, whether intended for resale or not.
    • Shipments to retailers are considered final, returns will not be accepted unless merchandise is defective.
    • Retailers do not qualify for our Loyalty Program and cannot accrue benefits points. We periodically review and remove accounts from our Loyalty Program if they appear to be associated with a business.
    • We do reserve the right to refuse orders to accounts or customers that violate our policies, or for any reason. 
the Kate Quinn organics team